SFCOne SFCGroup Command Center
CO

Last 3 months · All divisions · All brands · All regions

One Guest

One view of every guest and company across SFC hotels, restaurants and SF Events — and what to offer them next.

01What happened?

Known guest profiles412k18.4% use 2+ SFC brands
Hotel guests dining with us7.0%Biggest untapped opportunity
Occupancy · Oct 2675.6%−2.6 ptsvs last year
RevPAR · Oct 26AED 464+2.1%vs last year

Guest & corporate profile search

Stays, restaurant visits, events, spend and preferences in one profile — sample guests and accounts.

Guest · G-1001

Ahmed Al Mansoori

Emirati · Abu Dhabi · a.mansoori@example.ae

Gold

Stays

2 · 3 nights

Restaurant visits

4

Events

1

Spend, 12 months

AED 788k

Rooms AED 4k · Dining AED 5k · Events AED 780k

Stays

9 Oct 2026 · Resort Al Ain · 2 n · AED 2k

14 Jun 2026 · Hotel Abu Dhabi Corniche · 1 n · AED 1k

Restaurant visits

24 Oct 2026 · Miknan · 6 covers · AED 1k

2 Oct 2026 · India Palace · 8 covers · AED 2k

12 Sept 2026 · ENKAI · 2 covers · AED 960

30 Aug 2026 · Miknan · 5 covers · AED 1k

Events

4 Dec 2026 · Family wedding (sister) · 650 guests

Family suites, connecting rooms
Mixed grill, no seafood
Majlis seating
Pays by Amex

Next best offer

Wedding-guest room block at SFC Resort Al Ain

Wedding on 4 Dec at our resort; 120 out-of-town guests not yet booked · via Personal call from events team

AED 96k

Hotel performance

Occupancy, average daily rate (ADR) and revenue per available room (RevPAR), last 12 months.

Occupancy and ADR by month

Bars = occupancy % · line = ADR (AED) · grey = last year occupancy · click a month

OccupancyOccupancy last yearADR

Channel mix and commission

39% direct · average commission 12.1% ≈ AED 11.0M a year

02What will happen?

90-day demand forecast — SFC Lifestyle Hotel Yas

Forecast occupancy at today's rates from 2 Nov to 30 Jan. Shaded = major events. Pick a hotel above to switch.

Forecast occupancy

% of rooms · gold band = likely range · deep orange = major event, grey = other events · click a night

Forecast occupancyEvent

Cross-sell funnel

Hotel guests → group restaurant bookings → events, last 12 months.

Bar length uses a square-root scale so the small stages stay visible.

03What should we decide today?

Pricing assistant — SFC Lifestyle Hotel Yas

Recommended room rate per night for the next 45 days vs today's rate. Assumes each +1% in rate loses 0.6% of rooms; major-event nights +12%.

Current vs recommended rate

AED per room night · click a night

Current rateRecommended rate

Expected uplift, next 45 days

+AED 91k

40 of 45 nights should go up.

Biggest nights

  • 4 Dec
    Major event
    862 → 965 · +AED 6k
  • 5 Dec
    Major event
    862 → 965 · +AED 6k
  • 6 Dec
    Major event
    821 → 920 · +AED 6k
  • 2 Dec821 → 890 · +AED 4k
  • 3 Dec821 → 890 · +AED 4k
  • 2 Nov760 → 825 · +AED 4k
  • 11 Dec862 → 925 · +AED 4k
  • 3 Nov760 → 825 · +AED 3k

Corporate accounts — white space

42 of 60 room accounts buy no catering from SFCS. White space = services an account does not buy from us yet.

AccountRoom-nightsRoomsCateringEventsWhite spaceSuggested proposal
Corniche GroupAviation1,336AED 691k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 240k
Emirates ServicesTechnology1,231AED 593k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 228k
Al Noor IndustriesAviation1,002AED 564k——
Catering
Events
Restaurants
Year-end SFCS catering proposal (office meals / site catering)AED 200k
Falcon ServicesGovernment1,096AED 528k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 212k
Horizon TradingTechnology1,244AED 526k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 229k
Desert EngineeringLogistics980AED 521k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 198k
Zayed EngineeringTechnology888AED 485k—AED 159k
Catering
Restaurants
Year-end SFCS catering proposal (office meals / site catering)AED 187k
Crescent ServicesAviation839AED 480k—AED 36k
Catering
Year-end SFCS catering proposal (office meals / site catering)AED 181k
Atlas EngineeringRetail824AED 466k—AED 154k
Catering
Year-end SFCS catering proposal (office meals / site catering)AED 179k
Pearl IndustriesConstruction966AED 459k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 196k
Gulf TradingLogistics879AED 404k——
Catering
Events
Year-end SFCS catering proposal (office meals / site catering)AED 185k
Marina HoldingsLogistics693AED 396k—AED 114k
Catering
Year-end SFCS catering proposal (office meals / site catering)AED 163k

AED 190k

impact / year

AED 140k

impact / year

AED 136k

impact / year

AED 133k

impact / year

AED 106k

impact / year

AED 106k

impact / year